Refund Policy

At AscendMinds, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review the guidelines below:

• Digital Products

  • All digital products (e.g., downloadable journals, templates) are non-refundable due to their nature.

  • If you experience technical issues or cannot access your purchase, please contact us, and we will assist you promptly.

• Physical Products

  • Refunds or exchanges for physical products are accepted within 30 days of receipt.

  • No refunds or exchanges for products that have been written in, used, or damaged in any way by the customer.

  • Products must be returned in their original condition and packaging.

  • To request a refund or exchange, contact us with your order number and reason for the request.

• Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, and you are responsible for return shipping unless the item arrived damaged or defective.

• Damaged or Defective Items

  • If your order arrives damaged or defective, contact us immediately with photos of the issue, and we will provide a replacement or full refund.

• Exceptions / non-returnable items

  • Unfortunately, we cannot accept returns on gift cards.